Delta HVAC Technologies Inc.
Effective Date: November 24, 2025
Delta HVAC Technologies Inc. (“we,” “us,” “our”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with our company.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal and non-personal information, including:
a) Personal Information
Provided voluntarily by you, such as:
- Name, phone number, email address
- Service address or mailing address
- Payment information (processed securely through third-party providers)
- Details about your HVAC equipment or service requests
- Information submitted through forms, emails, quotes, or service agreements
b) Non-Personal Information
Collected automatically through website analytics tools:
- Browser type and device information
- IP address and general location
- Pages visited, time spent, and site interactions
- Cookies and similar technologies (if applicable)
2. How We Use Your Information
We use your information to provide, improve, and manage our services, including:
- Responding to inquiries, quote requests, and service calls
- Scheduling appointments and performing HVAC work
- Processing payments and issuing invoices
- Sending service reminders, follow-ups, or updates
- Improving website functionality and customer experience
- Meeting legal and regulatory requirements
We only collect information necessary for delivering our services effectively and safely.
3. How We Share Your Information
We do not sell or trade your personal information.
We may share information only when necessary with:
- Authorized employees or technicians to perform HVAC services
- Trusted third-party providers, such as payment processors, booking tools, or email services
- Manufacturers or warranty providers, when submitting warranty claims
- Regulatory bodies, if required by law, permit approvals, or safety compliance
- Professional advisors, such as accountants or legal representatives (under confidentiality)
All third parties are required to protect your information and use it only for the purpose it was provided.
4. Data Storage & Protection
We take reasonable steps to protect your information, including:
- Secure data storage
- Restricted access to personal information
- Use of encrypted communication when applicable
- Compliance with Canadian privacy laws (PIPEDA)
Although no system is 100% secure, we strive to use commercially acceptable practices to protect your data.
5. Cookies & Website Tracking
Our website may use cookies or analytics tools to:
- Understand website traffic
- Improve user experience
- Support basic website functions
You may disable cookies in your browser settings, but some features may not function properly.
6. Your Rights & Choices
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates
- Withdraw consent for future communications
- Request deletion of your information, where legally permissible
To make a request, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of external websites.
8. Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Maintain records for legal, tax, or warranty purposes
- Support ongoing customer relationships
Once no longer required, information is securely deleted or anonymized.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top will be updated accordingly.
10. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Delta HVAC Technologies Inc.
Email: info@deltahvactechnologies.ca
Phone: 403-369-7539
Address: Calgary, AB, Canada